Frequently asked questions about stores.
- Adding or amending a barcode
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- Using DIEF: Add barcodes to a product (DIEF)
- Individually by stock card: Create or update the product's barcode and External item description
- Adding or amending SOH
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- Using DIEF: Import a spreadsheet into an adjustment journal
- From Inventory Adjustment: Review an adjustment journal created by a Fred NXT Office user
- From Physical Inventory: View SOH for multiple products
- Add or amend an external item description
- Add or amend cost prices
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- From the Adjustment journal (by line or bulk import): View and adjust stock on hand
- Using DIEF: Update Purchase Prices for Products (DIEF)
- Fix duplicate items
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If you identify a duplicate item, log a ticket with Access support via your Fred Help Portal .
- An item is missing at the store — what do I do?
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- If it is a managed item: Create a product manually
- If is missing: Create a product manually
- Add or change a vendor
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- Create a Vendor and link to AppCat: Create a vendor
- Fred NXT Head Office displays an AppCAT error message
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When adding an item from AppCAT, these error messages may be displayed.
This is a warning only. No action is required, as the product tax category is applied in the background.
- Customer account issues
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- Create a customer in Fred NXT Head Office: Create customers
- Credit limits: Customer balance list with credit limit
- Customer Groups: Sort by Customer group
- Customer ageing: Customer ageing report
- Dispute resolution — Locate a store transaction
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- From the Financialsarea page clickRetail Store Transactions.
- In Retail Store Transactions, locate the relevant transaction (left side panel).
The transaction details display on the right.
Use CTRL + G to add a filter to a specific column.
- In the menu bar, click Reports > Print copy ...
- Push product changes to the store(s)
- Troubleshoot "0 Label Created"
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