Webstercare MMS for Fred NXT

Webstercare

The Webstercare MMS integration for Fred NXT enables connectivity with the Webstercare MMS software provided by Webstercare.

Pilot Note: The integration for Webstercare MMS is in pilot. Pilot phase requires that deployment of the integration be approved by all parties (Pharmacy, Fred and Webstercare). Fred recommend discussion with Webstercare related to interest in this integration.

  • This integration does include a user facing interface within Fred NXT.
  • When enabled, sensitive information is made available by Fred and through Fred NXT to Webstercare without any user actions via AppBar and Cloud APIs.
  • To request and/or authorise Fred to facilitate access to Fred NXT data, navigate to https://fred.au/sda and complete the online form. This same form can be used in requesting the termination or reset of credentials.

Integration Features

  • Regular (hourly) extraction of data from Fred NXT:
    • Patients (All)
    • Scripts (All)
    • Products including Drug information (Daily extraction)
  • Real-time integration is included for:
    • Medications
    • Scripts
    • Patients
    • NXTQ

Authorisation

The Webstercare MMS for Fred NXT integration requires authorisation provided as follows:

  • Time period: Forever (until notified of end)
  • Data is: Personally Identifiable

Upon authorisation from the pharmacy being received and validated, Fred notifies Webstercare that the integration is ready to proceed and provides credentials that facilitate store data access; this includes pharmacy identifying information as provided within the authorisation form. Customers receive a notification to advise of completion by Fred.

Privacy

Webstercare privacy policy can be found at www.webstercare.com.au/privacy-policy/

AppBar (Real-time)

The following events and operations are used by the Webstercare AppBar app and include identifying information related to Medications, Patients, Prescribers, Scripts, Workers and the pharmacy.

As events occur:

When requested (by the app):

Patient Details Changed

Logging

Script Completed

Open browser panel

Script Cancelled

 

Cloud API: Medication Management (Hourly)

Bulk extraction of data occurs via Cloud API, where identifiable sensitive data related to Patients and Scripts is initiated by off-premise processes. Data returned by the Medication Management API is returned to the cloud services utilised by Webstercare using secured method. It is stored in off-premise databases before being transmitted to and stored within on-premise databases used by Webstercare. Data is stored within on-premise database technology secured and maintained by the pharmacies IT provider.

Initial extraction involves collection of data for all Patients and Scripts (12 months). Subsequent (hourly) extractions collect data that is new and/or edited (Scripts & Patients).

Script data for patients, for the preceding 12 months, are extracted as part of initial load

NXTQ

NXTQ is used as part of the Webstercare integration.

Support and Scope

Webstercare resources are responsible for processes required for initial deployment, configuration and ongoing maintenance required. No additional Fred NXT configuration is required from Fred for this integration to function. The Webstercare app can be added via AppBar Manager.

Upon authorisation from the pharmacy being received and validated, Fred notifies Webstercare that the integration is ready to proceed and provides credentials that facilitate store data access. Customers receive a notification to advise of completion by Fred.

The Fred Help team are available to provide mutual customers with assistance that relates to Fred NXT operations use, including any troubleshooting associated with the integration methods provided by Fred. This does not extend to third party transformation of and/or receipt of data provided by the integration methods, which should be raised with the Webstercare Support Contact Points (see below).

Support Contact Points

The Webstercare support team provides support related to Webstercare MMS and integration with Fred NXT. They are contactable via:

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