Troubleshooting account statements

Learn how to troubleshoot a script that has been charged on the wrong account or hide a transaction from printing on a statement.

If the script has been auto charged

  1. In Fred Dispense, cancel the incorrectly charged script.

    Fred Office Plus automatically places a credit onto this customers account and hide these transactions from printing on the statement.

    Auto hide only works if the charge and cancel are completed within the same statement period. If you cancel in a different statement period and wish to hide these entries, see below.

  2. Re-dispense script to the correct account.

If the script has been sold at the POS on an account

In Fred Office Plus, do one of the following:

  • For Account 1 (wrongly charged) – perform an adjustment and hide the transactions.

    • — OR —

  • For Account 2 (should be charged) - perform an adjustment for the script amount and include the Script Number in the comment.

To hide a transaction or an adjustment from printing on a statement, there must be an overall effect on the account statement period of zero dollars ($0.00). You need to match a credit dollar value to the same debit dollar value to hide both from printing. This also means the transactions to be hidden must occur in the same statement period.

(Optional) Remove (unroll) the previous statement(s)

  1. From Contacts, select Accounts.
  2. Search for and open the account.
  3. In the Statements tab, tap Delete at the bottom of screen to delete the previous statement(s).
  4. Tap Save.

Hide the credit/debit

  1. From Contacts, select Accounts and search for and open the relevant account.
  2. Select Activity and then select Hide Acclivity from the context menu.
  3. Select the relevant transaction from the list of available reverse activities.
  4. Click OK.

    5. The hidden activities are now selected in the Hiddencolumn.

  5. Click Save and Close.

    6. Hidden activities do not print, but are visible in Fred Office Plus.

Regenerate and print the updated statement

  1. In the Statements tab, select the End date for the previous statement.
  2. Select Create Statement.

    3. The updated statement appears.

  3. Close the PDF statement.
  4. Select the End date for the current statement.

    5. The updated statement appears.

  5. Select , then OK to print.
  6. Close the PDF statement.
  7. Click Save and Close.

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