April 2026
News
In this issue
| SCAM ALERT: Phishing emails targeting pharmacies |
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| 2026 National Customer Experience survey |
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| Want to eliminate manual ticketing in your pharmacy? |
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| Changing Approval Number? |
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| This Month's PBS Changes |
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SCAM ALERT: Phishing emails targeting pharmacies
We are seeing an increase in phishing emails targeting pharmacies.
The email attempts to trick you into downloading malware such as ransomware or a remote access tool. The aim is to either encrypt and/or steal your data, threaten to make it public and force you to pay a ransom.
Here is an example of one of these emails:
Please take care:
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Pause before you click when there is a sense of urgency, requesting you must act now
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Check the sender's email address carefully, look for misspellings and free email accounts pretending to be a business
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Hover over any links and check the link matches where you expect to the link to take you
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Be wary of unexpected attachments, malware is often in PDF and Word documents
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When in doubt verify another way, contact the sender directly or seek assistance from your IT partner
Staying alert helps protect your systems, your patients, and your business. Please share this message with your teams.
For further advice, visit these Australian Government sites:
2026 National Customer Experience survey
We'd love your feedback on your experience using Fred — including any recent interactions with our team. The confidential survey will take approximately 5 minutes to complete and is designed to capture what is most important to you and your business when working with our products and services.
Start the 2026 National Customer Experience Survey
The survey along with a chance to Win a $500 Visa Gift Card is open to all members of your pharmacy team.
Want to eliminate manual ticketing in your pharmacy?
Introducing our advanced Electronic Shelf Label (ESL) solution, MedView Smart Shelf , which integrates with Fred Office Plus and other POS providers for real-time synchronisation of product data to your shelves. It delivers pricing accuracy, time savings, and smoother promotions for your pharmacy. Plus, the unique features of SoluM’s world leading digital tags create a more interactive, engaging experience for your customers.
Visit medview.com.au/smart-shelf or contact your Fred representative to learn more and request a quote to upgrade your pharmacy.
Changing Approval Number?
To avoid any interruption in trading at full capacity, it is important you give us plenty of advanced notice.
We have prepared this quick guide to Changing Approval Number for current and new owners to ensure a smooth business transition.
This Month's PBS Changes
For the full Schedule of Pharmaceutical Benefits, go to the PBS website at http://www.pbs.gov.au/ where you can search the schedule by drug name.
For your convenience, we've also uploaded a printable summary of this month's important PBS changes to this site.
For Highly Specialised Drugs (HSD) items (CAR and non-CAR), please refer to the Schedule of Pharmaceutical Benefits as well as Services Australia to confirm whether the PBS item code for a HSD is eligible to be dispensed and claimed by your pharmacy type.