November 2024
News
In this issue
| MedView Digital Baskets - Tested on Pharmacists |
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| Reminder: Services Australia PRODA B2B Device expiry |
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| Contacting Fred Help |
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| This Month's PBS Changes |
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MedView Digital Baskets - Tested on Pharmacists
We’ve trialled MedView Digital Baskets in busy pharmacies across Australia. Here’s how the system is transforming dispensary workflow and improving customer service.
Reminder: Services Australia PRODA B2B Device expiry
To avoid disruption to your Services Australia PBS Online claiming, you’ll need to extend your B2B Device in your PRODA account before it expires.
You’ll need to extend your B2B device with PRODA at least every 6 months.
Fred Dispense will warn you of the impending expiry at the following time intervals:
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30 days from expiry
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14 days from expiry
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Every day from 7 days to the expiry day.
For more information on how to do this, refer to: Managing B2B Devices in PRODA - PRODA (Provider Digital Access) on the Services Australia website or call Services Australia on 1800 700 199.
Contacting Fred Help
Your Fred Help Portal provides enhanced access to assistance – how and when you need it.
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Log request for help, track and update your help request tickets
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Search the knowledge base
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Live Chat with Fred Customer Service Consultants
For phone enquiries, the Fred Helpdesk number is 1300 731 888.
See also Customer Support.
This Month's PBS Changes
For the full Schedule of Pharmaceutical Benefits, go to the PBS website at http://www.pbs.gov.au/ where you can search the schedule by drug name.
For your convenience, we've also uploaded a printable summary of this month's important PBS changes to this site.
For Highly Specialised Drugs (HSD) items (CAR and non-CAR), please refer to the Schedule of Pharmaceutical Benefits as well as Services Australia to confirm whether the PBS item code for a HSD is eligible to be dispensed and claimed by your pharmacy type.