November 2025
News
In this issue
| New eRx Drug Matching Warning |
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| Fast and Easy eScript Ordering |
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| Is your NASH certificate expiring soon? |
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| This Month's PBS Changes |
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New eRx Drug Matching Warning
As part of ongoing improvements, pharmacists may now see a new warning when dispensing medications from electronic prescriptions. This warning is designed to help catch potential dispensing errors.
Why the Warning Appears
The system compares the medication selected for dispensing with the one prescribed using the identifiers provided in the electronic script infomation from eRX. If there’s a difference — such as a different PBS code or AMT(Australian Medicines Terminology) code— and Fred Dispense doesn’t consider them equivalent, a warning will appear.
This helps ensure:
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The correct medication is dispensed
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Any changes are intentional and documented
Example of the new mismatch screen where a difference has been detected:
Close-up of the blue message:
What You Should Do
If the warning appears:
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Review the selected medication carefully against the prescribed item.
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If the change is appropriate, annotate the prescription with a reason at the prompt.
Annotations are stored in the script's electronic record and help maintain a clear record of dispensing decisions.
Known Issue
If you try to proceed without adding an annotation, the warning may appear twice. This is a known issue and will be addressed in a future update.
Private Scripts
For private prescriptions, matching relies on AMT medicine identifiers rather than PBS codes, the following message will display if these identifiers are missing from the electronic script information that the prescriber has supplied.
If two items have the same medicine identifier but different PBS codes (e.g. 30-day vs 60-day packs), the system may not flag a mismatch.
This new warning is a safety feature to help you catch potential errors early. It’s about making sure every dispensing decision is safe, documented, and aligned with the prescription.
Fast and Easy eScript Ordering
With MedView Patient Connect patients can simply order their eScripts directly from their email or SMS token—no app download required.
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Patients can conveniently search for their preferred or nearest pharmacy
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Orders flow straight into your pharmacy queue
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Complete with all script and order details
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Ready for dispensing by your pharmacy team
It’s simple, secure, and designed to save time for both patients and pharmacists.
This functionality requires a MedView Flow Pro or higher subscription. To confirm your subscription plan refer to MedView Flow Subscription Settings in MedView Online Help.
Is your NASH certificate expiring soon?
The NASH certificate expires every two years and needs to be manually renewed on PRODA then uploaded into Fred Connect.
The NASH certificate is required to ensure HI Services, MySL and MyHR continue to be operational.
If your NASH certificate is about to expire, you will receive an email from Fred IT with instructions on how to renew and upload it.
How to check your NASH certificate expiry
To check the expiry of your most current NASH certificate, follow these steps:
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Open Fred Connect.
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Select the Plugins tab.
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Select the eRx config tab, then click the eRx Adapter Configuration button.
The window that pops up shows you your certificates and their expiry dates.
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Make sure that the certificate that starts with "general" is selected. If it is not selected, then select it and click Next to make sure you are using the most current certificate.
For more information on updating your NASH certificate, see NASH Certificate.
This Month's PBS Changes
For the full Schedule of Pharmaceutical Benefits, go to the PBS website at http://www.pbs.gov.au/ where you can search the schedule by drug name.
For your convenience, we've also uploaded a printable summary of this month's important PBS changes to this site.
For Highly Specialised Drugs (HSD) items (CAR and non-CAR), please refer to the Schedule of Pharmaceutical Benefits as well as Services Australia to confirm whether the PBS item code for a HSD is eligible to be dispensed and claimed by your pharmacy type.