December 2025
News
In this issue
| Fred Help Christmas and New Year Hours |
|
| Need help fast? |
|
| Is your NASH certificate expiring soon? |
|
| This Month's PBS Changes |
|
Fred Help Christmas and New Year Hours
Fred Help will be available during Christmas and New Year.
Happy Holidays! We suggest that you print out this calendar and display it prominently in your dispensary during the festive season. This will ensure that all of your staff are aware of the hours they can contact us via the Fred Help Portal, should they require support.
Please refer to the Fred Service Summary for reference.
| DATE | FRED HELP OFFICE HOURS (AEDT) |
|---|---|
|
Monday 22 December 2025 |
8:00 AM – 9:00 PM |
|
Tuesday 23 December 2025 |
8:00 AM – 9:00 PM |
|
Wednesday 24 December 2025 (Christmas Eve) |
8:00 AM – 9:00 PM |
|
Thursday 25 December 2025 (Christmas Day) |
8:00 AM – 6:00 PM (Emergencies Only) |
|
Friday 26 December 2025 (Boxing Day) |
8:00 AM – 6:00 PM (Emergencies Only) |
|
Saturday 27 December 2025 |
8:00 AM – 6:00 PM |
|
Sunday 28 December 2025 |
8:00 AM –6:00 PM (Emergencies Only) |
|
Monday 29 December 2025 |
8:00 AM – 9:00 PM |
|
Tuesday 30 December 2025 |
8:00 AM – 9:00 PM |
|
Wednesday 31 January 2025 |
8:00 AM – 9:00 PM |
|
Thursday 1 January 2026 (New Year's Day) |
8:00 AM – 6:00 PM (Emergencies Only |
| From Friday 2 January 2026 | Normal support hours |
You can access the Fred Help Portal via the pink Help Portal icon on any of our Fred products or visit: cx.fred.com.au. You can also check the status of any other tickets raised in the portal as well.
Need help fast?
AIFred has been helping customers for months—making support faster and easier. Whether you need answers, guidance, or a support ticket created, AIFred is ready anytime.
Get instant help when you need it most.
Visit your Fred Help Portal to chat with AIFred today!
Is your NASH certificate expiring soon?
The NASH certificate expires every two years and needs to be manually renewed on PRODA then uploaded into Fred Connect.
The NASH certificate is required to ensure HI Services, MySL and MyHR continue to be operational.
If your NASH certificate is about to expire, you will receive an email from Fred IT with instructions on how to renew and upload it.
How to check your NASH certificate expiry
To check the expiry of your most current NASH certificate, follow these steps:
-
Open Fred Connect.
-
Select the Plugins tab.
-
Select the eRx config tab, then click the eRx Adapter Configuration button.
The window that pops up shows you your certificates and their expiry dates.
-
Make sure that the certificate that starts with "general" is selected. If it is not selected, then select it and click Next to make sure you are using the most current certificate.
For more information on updating your NASH certificate, see NASH Certificate.
This Month's PBS Changes
For the full Schedule of Pharmaceutical Benefits, go to the PBS website at http://www.pbs.gov.au/ where you can search the schedule by drug name.
For your convenience, we've also uploaded a printable summary of this month's important PBS changes to this site.
For Highly Specialised Drugs (HSD) items (CAR and non-CAR), please refer to the Schedule of Pharmaceutical Benefits as well as Services Australia to confirm whether the PBS item code for a HSD is eligible to be dispensed and claimed by your pharmacy type.