BESTmed for Fred Dispense Plus

Best Health Solutions

The BESTmed integration for Fred Dispense Plus enables connectivity with BESTmed software provided by Best Health Solutions.

The integration:

  • Does:

    • Include a user facing interface within Fred Dispense Plus.

  • When enabled, sensitive information is made available by Fred and through Fred Dispense Plus to BESTmed without any user actions via AppBar and Cloud APIs.
  • To request and/or authorise Fred to facilitate access to Fred Dispense Plus data, navigate to https://fred.au/sda and complete the online form. This same form can be used in requesting Termination or Reset of credentials.

Integration Features

Regular (hourly) extraction of data from Fred Dispense Plus:

  • Facilities (All)

  • Patients (All)

  • Scripts (All)

  • Prescribers (All)

Real-time integration is included for:

  • Medications

  • Scripts

  • Patients

  • Prescribers

Authorisation

The BESTmed for Fred Dispense Plus integration requires authorisation provided as follows: Time period: Forever (until notified of end) Data is: Personally Identifiable Upon authorisation from the pharmacy being received and validated, Fred notifies Best Health Solutions that the integration is ready to proceed and provides credentials that facilitate store data access; this includes pharmacy identifying information as provided within the authorisation form. Customers receive a notification to advise of completion by Fred.

Privacy

Best Health Solutions privacy policy can be found at http://besthealthsolutions.com.au/BHS_Privacy_Policy.htm

AppBar (Real-time)

The following events and operations are used by the BESTmed AppBar app and include identifying information related to Medications, Patients, Prescribers, Scripts, Medications, Workers and the pharmacy.

As events occur:

When requested (by the app):

Drug Selected

Logging

Patient Details Changed

Get Worker Information

Script Completed

Get Environment Information

Script Cancelled

Open browser panel

Cloud API: Medication Management (Hourly)

Bulk extraction of data occurs via Cloud API, where identifiable sensitive data related to Facilities, Patients, Scripts and Prescribers is initiated by off-premise processes. Data returned by the Medication Management API is returned to the cloud services utilised by Best Health Solutions using secured methods and is stored in off-premise databases used and managed by Best Health Solutions.

Initial extraction involves collection of data for all Facilities, Patients, Scripts (12 months) and Prescribers. Subsequent (hourly) extractions collect either all information (Facilities & Prescribers) or data that is new and/or edited (Scripts & Patients). Filtering of data, suited to servicing the Best Health Solutions software, occurs after data is extracted from Fred Dispense Plus. Data extracted is filtered and deleted where not required for including within BESTmed.

Script data for patients, for the preceding 12 months, are extracted as part of initial load.

NXTQ

NXTQ is not used as part of the BESTmed integration.

Support and Scope

Best Health Solutions resources are responsible for processes required for initial deployment, configuration and ongoing maintenance required. No additional Fred Dispense Plus configuration is required from Fred for this integration to function. The BESTmed app can be added via the AppBar Manager.

Upon authorisation from the pharmacy being received and validated, Fred notifies Best Health Solutions that the integration is ready to proceed and provides credentials that facilitate store data access. Customers receive a notification to advise of completion by Fred.

The Fred Help team are available to provide mutual customers with assistance that relates to Fred Dispense Plus operations use, including any troubleshooting associated with the integration methods provided by Fred. This does not extend to third party transformation of and/or receipt of data provided by the integration methods, which should be raised with the Best Health Solutions Support Contact Points (see below).

Support Contact Points

The Best Health Solutions support team provides support related to BESTmed.

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