Frequently asked questions about ePrescribing

ePrescribing activation - What happens if one terminal works but not the other?

• Was the terminal working previously and then stopped working? When Fred have been activating sites, we concentrate on the main dispense machine and advise the pharmacist to update Terminal IDs in MedView Flow on the other machines. If this was not done, then they will not work.
• Was the Fred Dispense Plus screen clear? If not, press <F12> and try again.
• Are you using a different web browser to the original setup? For example, if the Terminal ID was set up in MedView Flow in Chrome and you try to use Edge there may not be any Terminal Id set and it will not link.

The tokens process most of the time, but sometimes fail. What could be the cause of this?

• Was the screen clear in Fred Dispense Plus? If not, press<F12> and try again.
• Is eRx working? There may be rare occasions when you have lost connectivity and have to dispense an ePrescription while offline. When you are offline, you cannot scan token retrieve ePrescriptions from the Script Exchange.

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• Offline - Dispense an ePrescription as Owing

My token showing up in Fred Dispense Plus

Check that you have cleared the screen inFred Dispense Plus. If not, press <F12> and try again.

How can a patient send me an ePrescription token?

MedView Patient Connect (MPC) (beta version) enables patients to use email or text messages to forward their ePrescription tokens directly into the MedView Flow Queue of a pharmacy of their choice.

MPC is intended to assist patients isolated by COVID-19 restrictions. It supports contact-less pick-up and delivery for new and repeat ePrescriptions.

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• Queue ePrescriptions

See also

• Order scripts with MedView Patient Connect (on MedView Flow webhelp)

If a token is scanned into MedView Flow but not dispensed, is the token cancelled?

MedView Flow allows you to review the script but has no impact or effect on the status of a token/prescription. The prescription will only be marked dispensed at the time it is physically completed dispensing within the actual dispensing software.

If the dispensing event is then subsequently cancelled, the token/prescription will be reactivated.

The token that was previously marked dispensed will be reactivated. When clicking through to the public webpage of the token, this status change can be easily viewed. When marked as dispensed, the QR code is hidden and the script clearly states that the prescription has been dispensed. When cancelled and reactivated, the public webpage will render the QR Code again.

ePrescriptions can be cancelled by the original prescriber only. The prescriber can perform the cancellation through their prescribing software which will result in the cancellation being reflected in the Prescription Delivery Service (eRx).

What if I want to change the directions on an electronic prescription?

You have the ability to annotate a script as does the doctor. This annotation shows in Fred Dispense Plus under the eRx button.

If I make an annotation for an electronic prescription will the doctor see this change in future?

The doctor will not see this change, but any pharmacies dispensing available repeats will have the ability to see these annotations.

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• ePrescription Annotations

How do I send repeat tokens?

Repeat tokens are automatically sent on completion of dispensing as long as there are repeats remaining on the prescription. The token will be sent using the same method as the previous prescription. For example, if the original was issued as SMS it will default to that option for the repeat.

The patient may opt to have the token delivered by an alternate method if they choose. Tokens must be issued to the patient.

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• Dispense ePrescriptions > Repeats

Can I print repeat tokens to keep on file in the pharmacy?

It is up to the patient if they want to have their tokens kept at the pharmacy. But given the nature of tokens, it makes it a lot more accessible for the patient to keep the tokens on their phone until the time they require their next supply.

Can we use the PBS stationery to print out the token repeats?

PBS Stationary is provided free of charge to pharmacy for the purpose of paper-legal repeat creation and cannot be used for other purposes.

In order to mitigate the risks of confusion between paper-legal scripts and eScripts tokens we should ensure they look and feel different.

What if I have put through a script and the customer wants to change the token communication method?

When dispensing a token, a prompt is displayed if any changes to the customer's mobile number or email address is detected. The customer has the option to update their contact details.

A prompt is also displayed to check if you want to make this communication method the default preference. Printing is the default option .

You can change the Token Delivery Method from the Patient Maintenance screen.

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• Reissue token

Can ePrescriptions be sent directly to Paperless?

Yes. As of October 2022, ePrescriptions dispensed in Fred Dispense Plus will automatically upload script details to Paperless.

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• Claim Management Screen (MedView Help)