News and Alerts
For your convenience, this section includes a summary of this month's important PBS changes.
For the full Schedule of Pharmaceutical Benefits, go to the PBS website at http://www.pbs.gov.au/ where you can search the schedule by drug name.
For Highly Specialised Drugs (HSD) items (CAR and non-CAR), refer to the Schedule of Pharmaceutical Benefits as well as Services Australia to confirm whether the PBS item code for a HSD is eligible to be dispensed and claimed by your pharmacy type.
- 20 February 2025 See you at APP!
Come visit the Fred and MedView teams at APP next month to see what’s new in the world of pharmacy IT. Discover new partner integrations and offers. Get hands-on with MedView Digital Baskets. If you’re interested in improving your pharmacy’s efficiency, we’ve got the IT innovations to help.
Find us on stands 124-127 inside the main exhibition hall.
Thu 20 Mar 5.30pm - 8.30pm Welcome Reception Fri 21 Mar 9.00am - 6.30pm Trade Exhibition Fri 21 Mar 5.30pm - 6.30pm Wind down at APP’s inaugural ‘Happy Hour' straight after the Conference Sessions conclude Sat 22 Mar 9.00am - 4.00pm Trade Exhibition Digital Health: The next 5 years for pharmacy
Thursday 20 March | 2.00-2.45pm | Arena 1A
The May 2023 federal budget revealed a $1.1 billion investment to update the digital health infrastructure and to transform My Health Record into a more data-rich platform. With pharmacists expanding their roles, this session will outline how this digital investment can enhance health outcomes for Australians. It will explore the implications for pharmacists with an upgraded My Health Record, and how the evolving digital medication platforms seek to further improve medication safety.
Moderator: Paul Naismith - Founder and CEO, Fred IT Group
Panellists:
Daniel McCabe - First Assistant Secretary Medicare Benefits and Digital Health, Australian Government Department of Health
Amanda Cattermole - CEO, Australian Digital Health Agency
Regina Cowie - Partnerships Manager eHealth, Fred IT Group.
2024 - News and Alerts
- 18 December 2024: Fred Help Christmas and New Year Hours
Fred Help will be available during Christmas and New Year.
Happy Holidays! We suggest that you print out this calendar and display it prominently in your dispensary during the festive season. This will ensure that all of your staff are aware of the hours they can contact us, should they require support.
Please refer to the Fred Service Summary for reference.
DATE
FRED HELP OFFICE HOURS (AEDT)
Monday 23 December 2024
8:00 AM – 9:00 PM
Tuesday 24 December 2024 (Christmas Eve)
8:00 AM – 9:00 PM
Wednesday 25 December 2024 (Christmas Day)
8:00 AM – 6:00 PM (Emergencies Only)
Thursday 26 December 2024 (Boxing Day)
8:00 AM – 6:00 PM (Emergencies Only)
Friday 27 December 2024
8:00 AM – 9:00 PM
Saturday 28 December 2024
8:00 AM – 6:00 PM
Sunday 29 December 2024
8:00 AM –6:00 PM (Emergencies Only)
Monday 30 December 2024
8:00 AM – 9:00 PM
Tuesday 31 December 2024
8:00 AM – 9:00 PM
Wednesday 1 January 2025 (New Year's Day)
8:00 AM – 6:00 PM (Emergencies Only)
From Thursday 2 January 2025
Normal support hours
- 2 October 2024: Ready to discover a smarter way to handle scripts in your pharmacy?
We’re proud to bring you industry-first smart technology that will transform your pharmacy’s script workflow.
Introducing MedView Flow Digital Baskets – the new way to manage scripts that is safer, easier and faster than your pharmacy’s current manual system and bridges the gap between digital processes and existing use of plastic prescription baskets.
With flexible purchase options and low set up costs, it’s easy to upgrade Medview Flow to include Digital Baskets. Find out more at www.medview.com.au/digitalbaskets
- 22 February 2024: See you at APP2024!
We hope you can join us at APP2024 to chat about the latest innovative and practical features to optimise your pharmacy workflows, access clinical intelligence, and deliver patient services.
Find us at Stands 125 -126 (Fred) and 126-127 (MedView)
You can also catch the Fred hosted Business Session, ‘Do we need Artificial Intelligence to serve customers better?’ on Thursday.
When: Thursday, 14 March 2024 - 2.00pm - 2.45pm
Where: Arena 1A
Who: Paul Naismith & Regina Cowie, Fred IT Group
2023 - News and Alerts
- 24 October 2023: Emerging cyber security threats to your pharmacy
Presented at the Pharmacy Connect conference in September 2023 Fred's cyber security guru Andrew McManus explains the latest trends and emerging threats facing your pharmacy business.
Who has access to your data? Supply chain attack (3 mins)
Emerging threats - Artificial Intelligence (6.5 mins)
Impact of a data breach on a small business (5 mins)
Common cyber attacks in pharmacies (6 mins)
- 23 August 2023:Visit Fred at PC2023/PA2023, Sydney
We hope to see you and your team at this year’s combined Pharmacy Connect and Pharmacy Assistant Conferences. Visit Fred at stands 43 - 44 to learn about the latest innovations to support digital extension in your pharmacy.
Our cyber security session at Pharmacy Connect will focus on the current trends and emerging threats in the pharmacy industry. Andrew McManus will explore how the increased adoption of electronic prescriptions and digital health records has raised the risk of cyberattacks.
Cyber security trends and emerging threats - what it means for pharmacy
WHEN: Friday, 1 September | 12.15pm – 1.00pm
WHERE: Maritime Ballroom 2&3
- 23 August 2023:National Customer Experience Survey 2023 (Coming Soon!)
In mid-September, we will be launching the National Customer Experience Survey 2023. We would greatly appreciate your participation to help us understand how we can improve and where we are getting things right. We also want to continue delivering changes to our products and services based on your feedback. Your invitation to participate in the survey will arrive in your inbox in September.
- 24 April 2023:AJP | Pharmacies facing increase in ‘cyber activity’
In this interview with AJP, Andrew McManus, Fred’s general manager service delivery, addresses the rising threat cyber criminals pose to Australia’s community pharmacy network and how to defend against attacks by investing in your people, processes and technology. Watch Now
Fred can help you with any questions or concerns regarding cyber security in your pharmacy. Contact your Fred representative or reach us at sales@fred.com.au or 1800 888 828.
Fred Learning Pathways