Quest for Fred NXT

Quest Payment Systems

Integrated EFT payment processing has been created by Fred for Fred NXT that utilises Quest Cloud EFTPOS. Quest integration is currently in Pilot.

  • This integration operates as part of the Pay Card tender options.
  • The integration requires configuration of POS registers at Group/Enterprise Head Ofice.
  • The integration requires installation and configuration of communication software and device drivers provided to Fred by Quest.
  • The integration supports QT720 pinpads with a USB connection, where POS is configured with an Epson TM82ii receipt printer.

Transaction Types

The following transaction types have been implemented:

  • Purchase
  • Purchase with Cashout
  • Multi-Tender
  • Refund

Administrative Functions

The option to perform settlement actions via the POS register has been implemented.

  • Go to End Of Day > Eftpos Settlement > Settlement Type, select from these options:

    • Enquiry
    • Cutover
    • Summary
    • Previous
    • Shift Totals

Overview

The diagram provides a high level view of integration elements.

There is a unique relationship that exists between the EFT POS Register Number, Pinpad (Serial Number) and Cloud Id. The EFT POS Register Number and Cloud Id remain consistent once configured, however the Pinpad serial number associated with these values can be updated by Quest when required.

Pharmacy Group / Enterprise Head Office

Each POS register that will use Quest requires having an EFT provider set (via hardware profile) and creation of a unique EFT POS register number

  1. Go to POS Hardware Profile > EFT Service > EFT Provider, select Quest.

  2. Go to FredNXT Head Office > Organisations > POS registers to identify the unique EFT POS register number.

Store

Each terminal requires deployment and configuration of additional software and drivers, these are provided to Fred by Quest.

  • Quest Cloud EFTPOS Wedge
  • Quest Payment Terminal Drivers

Transaction Processing Screens

Power or POS Failure

When a sale is in progress and the user selects Pay Card, the Quest Purchase dialog is displayed prompting user to Swipe, Insert or Tap, this is undertaken and processing commences. Pinpad communication to bank has commenced. If there is a power or POS failure at this time the pinpad continues to function, receiving either an approved or other negative results. The POS has no awareness of bank response, the pinpad displays cancelled unable to print.

As a user there is uncertainty around the approval state of the transaction.

When the POS is restarted, we have built in awareness around the crash and the user is taken directly to the transaction screen for the sale that was in progress. POS queries Quest for the last receipt.

When the User presses a key the last receipt result is delivered to the printer, to provide awareness of the outcome, so as to enable decision about reprocessing or not the EFT tender.

Support Contact Points

Contact Access support via your Fred Help Portal for queries related to Quest integration. Additionally Quest support can be contacted for pinpad or Quest specific queries.

External Links

Version Control Created Modified Author
v1.0 5 August 2018 N/A Integrations