Integrated EFTPOS Surcharging (Fred POS Plus)

POS Plus

There are two ways that surcharges can be enabled with Fred POS Plus. It can either be controlled by the EFTPOS merchant, or by the POS itself. Before you enable, view the below comparison table to find out which one best suits your needs.

Feature Merchant Controlled Fred POS Plus Controlled
Variable surcharge % for different card types Yes
(only one tender type is needed at the POS for all types of cards with varying surcharges)		 Yes
(a separate tender type will need to be added at the POS for each % level, eg. EFTPOS 0.5%, Credit Cards 1%)
PBS Claimable Scripts* can be excluded No Yes
Surcharge will print on customer POS receipt Yes Yes
Total surcharge will be recorded on End of Day Z report Yes Yes

*In this context, PBS Claimable scripts mean any script that has a government recovery (e.g. concession, general, repatriation). This does not include scripts which are under co-payment.

Card surcharges must not be more than what it costs a business to use that payment type and can be investigated by the Australia Competition & Consumer Commission (ACCC) if a business charges excessive payment surcharges.

For more information, see Card surcharges on the ACCC website.

Fred POS Plus supports Integrated EFTPOS surcharging with Linkly or Tyro. When enabled, Fred POS Plus will:

  • Print the surcharge amount on the receipt

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  • Display surcharges as an itemised total in the End of Day Z report.

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How to Setup EFTPOS surcharges

It is recommended to contact your Bank to initiate the process and get their recommended surcharge percentage for each card type.

Once you have the recommended surcharge percentages per card type, contact your EFTPOS merchant provider (Linkly or Tyro) to assist in the configuration on your EFTPOS machine or merchant portal.

For assistance with Configurations of Linkly, call the Linkly Help Desk on +61 2 9998 9800 or email support@linkly.com.au.

Linkly: Surcharging (PDF)

Banks Connected to Linkly

Example Surcharge Setup in Linkly Client

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For assistance with configurations of Tyro please call the Tyro 24/7 Australian-based Customer Support team on 1300 00 TYRO (8976).

See Tyro: How can I enable surcharging? for a detailed guide (Tyro Help)

Example Surcharge Setup in Tyro Portal below

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Example Tyro Settlement Report

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Enabling Linkly/Tyro EFTPOS Surcharging in Fred POS Plus

Reach out to the Fred Customer Service Team via the Fred Help Portal, requesting they activate Linkly/Tyro surcharging.

If this step is not completed, the surcharge will not be recorded on the customer's POS receipt or the End of Day Z Report.

What if the Surcharge is not printing on the Receipts / End of Day Report?

In order for the Surcharge to print on the receipts or End of Day Report, the following are required:

  • A SURCHARGE item exists in Fred Office Plus. (This is created in Fred Office Plus automatically on installation).

  • EFTPOS has been configured. See How to Setup EFTPOS surcharges.

  • A compatible integrated EFTPOS merchant (Linkly or Tyro).

If you have completed the configuration with Linkly or Tyro, and you are not seeing the surcharge figures on the receipts/End of Day Z report:

Confirm that a Surcharge item exists with the recommended details below:

Item Code

SURCHARGE

Item Description

CARD SURCHARGE

Item Type

Non-Inventory

GST

GST

If you are unable to find a Surcharge item, then use the above details to create a New item. See Create new non-dispense items for more details.

Processing an account payment at the POS

There is a specific workflow which needs to be followed when tendering off a customer account payment that attracts a surcharge.

At the tender screen select the correct EFTPOS/Credit Card tender and press + on your keyboard.

Pressing the plus key on your keyboard, pre-fills the transaction total against the tender and finalises the sale at once.

Note that you cannot complete the account payment sale by typing the outstanding balance against the tender type. The above steps must be followed.

Instead of the EFTPOS merchant applying the surcharge, Fred POS Plus can manage this. When enabled Fred POS Plus will:

  • (Optional) Exclude PBS claimable scripts (General, Concession, Repatriation) from attracting a surcharge.

  • Print the surcharge amount on the receipt.

  • Display surcharges as an itemised total on the End of Day Z report.

If you wish to have different surcharge percentages applied to different types of cards, each of these will need to be set up as a separate tender type at the POS. For example, if you charge 0.5% for EFTPOS, 1% Mastercard and Visa, and 2% for Amex, the tender screen will look like this:

At the point of requesting payment for the sale, the cashier will be required to ask what type of card the customer is paying with. 

How to set up EFTPOS surcharges with Fred POS Plus

Contact the Fred Customer Service team to request that this feature is enabled within Fred POS Plus. They will require:

  • The surcharge percentage(s) you wish to apply.

  • Whether PBS claimable scripts are included or excluded from attracting a surcharge.

Card surcharges must not be more than what it costs a business to use that payment type and can be investigated by the Australia Competition & Consumer Commission (ACCC) if a business charges excessive payment surcharges.

For more information, see Card surcharges on the ACCC website.