September 2023
News
In this issue
| 60 Day Dispensing of PBS Medicines |
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| What's New in Fred Dispense |
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| National Customer Experience Survey 2023 (Coming Soon!) |
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| Visit Fred at PC2023/PA2023, Sydney |
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| Reminder: Services Australia PRODA B2B Device expiry |
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| This Month's PBS Changes |
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60 Day Dispensing of PBS Medicines
For general information on 60 day dispensing, please visit https://www.health.gov.au/our-work/60-day-dispensing
From 1 September 2023, medicines in stage 1 will have additional PBS Item Codes added to cater for 60 day dispensing.
A list of medications available in stage 1 is available here https://www.health.gov.au/our-work/60-day-dispensing/pbs-medicines-current-item-codes
How will 60 day dispensing work in Fred Dispense?
When searching for drugs with a prescription date of 1 September 2023 or after, you will now see an additional PBS item code.
For example, searching for 'Felodur 10', will now produce two search results instead of one.
You will then select the applicable PBS Item Code based on the quantity on the prescription. This is a process that you will already be familiar with today for drugs that have multiple PBS Item Codes e.g. Nolvadex 20mg Tablets, Clexane 100mg/mL Syringe, Brufen 400mg Tablets
You will not see the additional PBS Item Codes if the prescription date is before 1 September 2023
See also:Set NHS/OTC Prices for Different Quantities of an Under Co-Payment NHS Item
What's New in Fred Dispense
Security question prompt
A password is required to access security administration and to dispense an ePrescription. If this password is entered incorrectly three times, you will be prompted with your security question, giving you an opportunity to reset your password. Previously, after three incorrect attempts, the password was reset back to a temporary password.
New Name - Fred Help Portal
Based on customer feedback, and to provide clarity on the purpose of the portal, we have changed the name of the Fred Customer Portal to Fred Help Portal.
National Customer Experience Survey 2023 (Coming Soon!)
In mid-September, we will be launching the National Customer Experience Survey 2023. We would greatly appreciate your participation to help us understand how we can improve and where we are getting things right. We also want to continue delivering changes to our products and services based on your feedback. Your invitation to participate in the survey will arrive in your inbox in September.
Visit Fred at PC2023/PA2023, Sydney
We hope to see you and your team at this year’s combined Pharmacy Connect and Pharmacy Assistant Conferences. Visit Fred at stands 43 - 44 to learn about the latest innovations to support digital extension in your pharmacy.
Our cyber security session at Pharmacy Connect will focus on the current trends and emerging threats in the pharmacy industry. Andrew McManus will explore how the increased adoption of electronic prescriptions and digital health records has raised the risk of cyberattacks.
Cyber security trends and emerging threats - what it means for pharmacy
WHEN: Friday, 1 September | 12.15pm – 1.00pm
WHERE: Maritime Ballroom 2&3
Reminder: Services Australia PRODA B2B Device expiry
To avoid disruption to your Services Australia PBS Online claiming, you’ll need to extend your B2B Device in your PRODA account before it expires.
You’ll need to extend your B2B device with PRODA at least every 6 months.
Fred Dispense will warn you of the impending expiry at the following time intervals:
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30 days from expiry
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14 days from expiry
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Every day from 7 days to the expiry day.
For more information on how to do this, refer to: Managing B2B Devices in PRODA - PRODA (Provider Digital Access) on the Services Australia website or call Services Australia on 1800 700 199.
This Month's PBS Changes
For the full Schedule of Pharmaceutical Benefits, go to the PBS website at http://www.pbs.gov.au/ where you can search the schedule by drug name.
For your convenience, we've also uploaded a printable summary of this month's important PBS changes to this site.
For Highly Specialised Drugs (HSD) items (CAR and non-CAR), please refer to the Schedule of Pharmaceutical Benefits as well as Services Australia to confirm whether the PBS item code for a HSD is eligible to be dispensed and claimed by your pharmacy type.