December 2021
News
In this issue
| PBS Claiming to Change - Get Ready |
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| NASH Certificates will be expiring soon |
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| Fred Help Christmas and New Year Hours |
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| Ensure patients can find your pharmacy in MedView Patient Connect |
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| Check on Service Performance Status |
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| This Month's PBS Changes |
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PBS Claiming to Change - Get Ready
From 13 March 2022, Services Australia are changing the way that PBS Online claims are transmitted. You’ll need PRODA to access PBS Online in order to continue lodging PBS Online claims. For more information on PBS Web Services, visit Services Australia or the Pharmacy Guild .
Fred Dispense and Fred Connect have been updated to work with the new method of transmission.
You'll also need to carry out some steps to get ready.
To find out more, see Enabling PBS Web Services.
NASH Certificates will be expiring soon
Services Australia (Medicare) have set 13 March 2022 as the expiry date for NASH certificates that are used in pharmacy today.
You'll need to:
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Download your new NASH Certificate from the Services Australia HPOS section of PRODA and save in either:
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Downloads folder on your in Fred Connect PC
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Fred Main PC at C:\FredHealth\NuSysLib\Certificates\Downloads
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Email helpdesk@fred.com.au to confirm your certificate is available. We will schedule a technician to assist with completing the next steps.
The NASH certificate is required to ensure HI Services, MySL and MyHR continue to be operational.
Fred Help Christmas and New Year Hours
Fred Help will be available on 1300 731 888 during Christmas and New Year.
We suggest that you print out this calendar and display it prominently in your dispensary during the festive season. This will ensure that all of your staff are aware of the hours they can contact us, should they require support.
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DATE |
FRED HELP OFFICE HOURS (AEDT) |
|---|---|
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Friday 24 December 2021 (Christmas Eve) |
8:30 AM – 9:00 PM |
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Saturday 25 December 2021 (Christmas Day) |
8:30 AM – 5:00 PM (Emergencies Only) |
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Sunday 26 December 2021 (Boxing Day) |
8:30 AM – 5:00 PM |
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Monday 27 December 2021 (Public Holiday |
8:30 AM – 5:00 PM |
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Tuesday 28 December 2021 (Public Holiday) |
8:30 AM – 5:00 PM |
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Wednesday 29 December 2021 |
8:30 AM – 9:00 PM |
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Thursday 30 December 2021 |
8:30 AM – 9:00 PM |
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Friday 31 December 2021 (New Year's Eve) |
8:30 AM – 9:00 PM |
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Saturday 1 January 2022 (New Year's Day) |
8:30 AM – 5:00 PM |
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Sunday 2 January 2022 |
8:30 AM – 5:00 PM |
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Monday 3rd January 2022 (Public Holiday) |
8:30 AM – 5:00 PM |
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From Tuesday 4th January 2022 |
Normal support hours Weekdays: 8:30 AM – 9:00 PM Weekends: 8:30 AM – 5:00 PM |
Ensure patients can find your pharmacy in MedView Patient Connect
MedView Patient Connect enables patients to fast send ePrescriptions from their token and directly into your dispensary queue.
Patients can locate a pharmacy by entering a postcode, suburb or selecting Near me. Ensure your pharmacy address and GPS Coordinates are accurately recorded in MedView Flow so your pharmacy can be found.
Find out How to add or update your GPS coordinates in MedView Flow
Check on Service Performance Status
Our platforms are continuously monitored for outages and performance issues. Should there be any interruptions in service, we’ll provide status updates on the Service Performance Status page of our website.
This Month's PBS Changes
For the full Schedule of Pharmaceutical Benefits, go to the PBS website at http://www.pbs.gov.au/ where you can search the schedule by drug name.
For your convenience, we've also uploaded a printable summary of this month's important PBS changes to this site.
For Highly Specialised Drugs (HSD) items (CAR and non-CAR), please refer to the Schedule of Pharmaceutical Benefits as well as Services Australia to confirm whether the PBS item code for a HSD is eligible to be dispensed and claimed by your pharmacy type.