Fred Support

Fred IT Group

Access the Fred Help Portal to create tickets, view ticket history, search knowledge base articles and start chat sessions with the Customer Service Team.

Instructional Summary

Once configuration is complete, click on the Fred Support tile to be automatically logged into the Fred Help Portal under a shared store account. This will allow you to:

  • View all current and past ticket information for the store.

  • Create new service tickets.

  • Search knowledge base articles.

  • Start a new chat session.

Users can also create personal accounts in the Fred Help Portal but these accounts are not accessible via the Fred Support tile.

The tile is designed to open and log in to the Fred Help Portal. If it is not correctly configured it will redirect to the Fred Help support page.

Support Contact Points

If you have any questions about the tile or need assistance with configuration, do one of the following:

Privacy

No AppBar events or associated dispensing data are used by the app. Store-specific credentials are sent to the Help Portal but no private or personal information is used or retained.

AppBar Screenshots

Create tickets, view ticket history, search knowledge base, or start chat sessions with the Customer Service Team.

Tile is properly configured and ready for use.

Tile is configured and in debug (verbose) mode.

No sensitive data related to either the app or dispensing actions are recorded by the logging activities of this app.

Tile is not correctly configured, please contact Fred Support for assistance.

Tile is not correctly configured and restart of Dispense is required.