Disable or re-enable an ePrescription

You may need to disable an electronic script—for example, if the patient is a doctor shopper and you want to reduce the clinical safety risk. You can only disable a script if its state is Active.

Disable an ePrescription

  1. From the Activities menu, select Disable/Enable Electronic Script.

  2. At the prompt, scan or enter the SCID or barcode of the ePrescription you want to disable.

  3. Depending on the ePrescription Item State, one of the following messages will display. If the ePrescription is:

    • Dispensed: The prescription has already been selected for dispensing. The prescription is already Dispensed.

    • Pending: The prescription has already been selected for dispensing.

    If the ePrescription is Active and can be disabled, then the details of the ePrescription will be displayed.

  4. Enter a reason for disabling the ePrescription then click Disable.

  5. A confirmation message will display to advise that the ePrescription has been successfully disabled.

  6. Click OK.

Re-enable a disabled ePrescription

  1. From the Activities menu, select Disable/Enable Electronic Script.

  2. At the prompt, scan or enter the SCID or barcode of the ePrescription you want to disable.

  3. Once the details of the ePrescription details are displayed, click Enable.

  4. A confirmation message will display to advise that the ePrescription has been successfully re-enabled.

  5. Click OK.