December 2024
News
In this issue
How do MedView Digital Baskets work?
Innovative digital tags are attached to your pharmacy baskets, which communicate with MedView Flow to enable seamless workflow and script queuing.
Fred Help Christmas and New Year Hours
Fred Help will be available during Christmas and New Year.
Happy Holidays! We suggest that you print out this calendar and display it prominently in your dispensary during the festive season. This will ensure that all of your staff are aware of the hours they can contact us via the Fred Help Portal, should they require support.
Please refer to the Fred Service Summary for reference.
|
DATE |
FRED HELP OFFICE HOURS (AEDT) |
|---|---|
|
Monday 23 December 2024 |
8:00 AM – 9:00 PM |
|
Tuesday 24 December 2024 (Christmas Eve) |
8:00 AM – 9:00 PM |
|
Wednesday 25 December 2024 (Christmas Day) |
8:00 AM – 6:00 PM (Emergencies Only) |
|
Thursday 26 December 2024 (Boxing Day) |
8:00 AM – 6:00 PM (Emergencies Only) |
|
Friday 27 December 2024 |
8:00 AM – 9:00 PM |
|
Saturday 28 December 2024 |
8:00 AM – 6:00 PM |
|
Sunday 29 December 2024 |
8:00 AM –6:00 PM (Emergencies Only) |
|
Monday 30 December 2024 |
8:00 AM – 9:00 PM |
|
Tuesday 31 December 2024 |
8:00 AM – 9:00 PM |
|
Wednesday 1 January 2025 (New Year's Day) |
8:00 AM – 6:00 PM (Emergencies Only) |
|
From Thursday 2 January 2025 |
Normal support hours |
You can access the Fred Help Portal via the pink Help Portal icon on any of our Fred products or visit: cx.fred.com.au. You can also check the status of any other tickets raised in the portal as well.
This Month's PBS Changes
For the full Schedule of Pharmaceutical Benefits, go to the PBS website at http://www.pbs.gov.au/ where you can search the schedule by drug name.
For your convenience, we've also uploaded a printable summary of this month's important PBS changes to this site.
The next edition of the PBS Summary of Changes will be published here on 2 December.
For Highly Specialised Drugs (HSD) items (CAR and non-CAR), please refer to the Schedule of Pharmaceutical Benefits as well as Services Australia to confirm whether the PBS item code for a HSD is eligible to be dispensed and claimed by your pharmacy type.