December 2022
News
In this issue
| Fred Help Christmas and New Year Hours |
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| How do cybercriminals gain access to a pharmacy's system? What are the possible impacts on your business? |
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| Is an efficient workflow on your Christmas wish list? |
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| Reminder: Services Australia PRODA B2B Device expiry |
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| This Month's PBS Changes |
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Fred Help Christmas and New Year Hours
Fred Help will be available on 1300 731 888 during Christmas and New Year.
We suggest that you print out this calendar and display it prominently in your dispensary during the festive season. This will ensure that all of your staff are aware of the hours they can contact us, should they require support.
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DATE |
FRED HELP OFFICE HOURS (AEDT) |
|---|---|
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Saturday 24 December 2022 (Christmas Eve) |
8:30 AM – 5:00 PM |
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Sunday 25 December 2022 (Christmas Day) |
8:30 AM – 5:00 PM (Emergencies Only) |
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Monday 26 December 2022 (Boxing Day) |
8:30 AM – 5:00 PM |
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Tuesday 27 December 2022 (Public Holiday |
8:30 AM – 5:00 PM |
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Wednesday 28 December 2022 |
8:30 AM – 9:00 PM |
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Thursday 29 December 2022 |
8:30 AM – 9:00 PM |
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Friday 30 December 2022 |
8:30 AM – 9:00 PM |
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Saturday 31 December 2022 (New Year's Eve) |
8:30 AM – 5:00 PM |
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Sunday 1 January 2023 (New Year's Day) |
8:30 AM – 5:00 PM |
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Monday 2 January 2023 (Public Holiday) |
8:30 AM – 5:00 PM |
|
From Tuesday 3 January 2023 |
Normal support hours |
How do cybercriminals gain access to a pharmacy's system? What are the possible impacts on your business?
As the festive season takes hold, your busy team will need to be extra vigilant for signs of cybercrime.
Review the latest risks and impacts for your pharmacy, and the protection measures you should be taking in our guide below.
Listen to this podcast from Fred’s cyber security expert Andrew McManus to gain insights into actual incidents impacting pharmacies and tips on keeping your systems safe.
Is an efficient workflow on your Christmas wish list?
December is the busiest time for scripts...now we have eScripts, paper scripts, phone scripts and many more channels to receive a script.
In this AJP article, Fred pharmacist Regina Cowie, explores how technology can help you implement and manage an efficient workflow.
Reminder: Services Australia PRODA B2B Device expiry
To avoid disruption to your Services Australia PBS Online claiming, you’ll need to extend your B2B Device in your PRODA account before it expires.
You’ll need to extend your B2B device with PRODA at least every 6 months.
Fred Dispense will warn you of the impending expiry at the following time intervals:
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30 days from expiry
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14 days from expiry
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Every day from 7 days to the expiry day.
For more information on how to do this, refer to: Managing B2B Devices in PRODA - PRODA (Provider Digital Access) on the Services Australia website or call Services Australia on 1800 700 199.
This Month's PBS Changes
For the full Schedule of Pharmaceutical Benefits, go to the PBS website at http://www.pbs.gov.au/ where you can search the schedule by drug name.
For your convenience, we've also uploaded a printable summary of this month's important PBS changes to this site.
For Highly Specialised Drugs (HSD) items (CAR and non-CAR), please refer to the Schedule of Pharmaceutical Benefits as well as Services Australia to confirm whether the PBS item code for a HSD is eligible to be dispensed and claimed by your pharmacy type.