September 2022
News
In this issue
| Coming Soon: Fred Customer Portal |
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| Find pharmacy Apps and integrations approved for Fred products. |
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| See you at Pharmacy Connect! |
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| Reminder: Services Australia PRODA B2B Device expiry |
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| This Month's PBS Changes |
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Coming Soon: Fred Customer Portal
Following on from the recent Customer Survey feedback, Fred is excited to share that in a future release, Fred Dispense customers will be able to access the Fred Customer Portal.
The Fred Customer Portal is a browser-based tool enabling:
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ability to log a ticket directly from Fred Dispense
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view ticket history and status
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ability to respond to, or provide additional information, for an existing ticket
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live chat feature
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access to help articles and release notes
The Fred Customer Portal will provide a great platform for delivering faster, more responsive and transparent assistance. Stay tuned for more information.
Find pharmacy Apps and integrations approved for Fred products.
Fred Marketplace is the new hub making it easier for you to find the best third-party add-ons to optimise your business. The Fred Marketplace connects you to innovative solutions from industry-leading software developers, all tested and approved to work with your Fred products including Fred Dispense, Fred Office and Fred POS.
See you at Pharmacy Connect!
Catchup with the Fred & eRx teams at Pharmacy Connect Sydney, 1-3 Sep. Find us at Stands 6 & 7 to chat about connecting with the digital patient and growing your pharmacy.
Reminder: Services Australia PRODA B2B Device expiry
To avoid disruption to your Services Australia PBS Online claiming, you’ll need to extend your B2B Device in your PRODA account before it expires.
You’ll need to extend your B2B device with PRODA at least every 6 months.
Fred Dispense will warn you of the impending expiry at the following time intervals:
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30 days from expiry
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14 days from expiry
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Every day from 7 days to the expiry day.
For more information on how to do this, refer to: Managing B2B Devices in PRODA - PRODA (Provider Digital Access) on the Services Australia website or call Services Australia on 1800 700 199.
This Month's PBS Changes
For the full Schedule of Pharmaceutical Benefits, go to the PBS website at http://www.pbs.gov.au/ where you can search the schedule by drug name.
For your convenience, we've also uploaded a printable summary of this month's important PBS changes to this site.
For Highly Specialised Drugs (HSD) items (CAR and non-CAR), please refer to the Schedule of Pharmaceutical Benefits as well as Services Australia to confirm whether the PBS item code for a HSD is eligible to be dispensed and claimed by your pharmacy type.